Disclaimer
The content on this website reflects the perspectives of SIPPA unless explicitly stated otherwise. It serves the purpose of sharing information, knowledge, and the collective experiences within the growing SIPPA community. It's important to note that the content is not meant to treat, cure, prevent, or diagnose any disease and should not be considered a substitute for nutritional or medical advice or treatment.
SIPPA encourages individuals to make well-informed nutrition decisions through personal research and consultation with qualified nutrition and healthcare professionals.
While we strive to maintain the accuracy and currency of information on our website, we make no express or implied representations regarding the completeness, accuracy, suitability, or reliability of the website or the information, products, services, or related graphics and images for any purpose. Your reliance on such information is entirely at your own discretion.
Terms and Conditions
By using, buying, or submitting an order (including subsequent orders), you are accepting the terms outlined below.
We value open communication with our customers and recognize that Terms & Conditions can be extensive and intricate. If you find any aspect unclear or have questions, please don't hesitate to reach out to us. Our contact details can be found in the "Contact Us" section of our website.
By choosing to purchase services and goods from SIPPA through sippaworld.com, you are bound by these Terms and Conditions, applicable to all transactions on our website.
To facilitate essential communication, your email address is vital. It enables us to provide information such as Order Confirmations and updates of our services. By registering on sippaworld.com, you acknowledge that your email address may be used for such communication.
When making purchases via sippaworld.com, you are consenting to both our Terms and Conditions and Privacy Policy.
Creating an account or making a purchase on our website does not automatically enroll you in email-marketing communications from SIPPA. If you prefer not to receive promotional emails, you have the freedom to opt-out. We give you the choice to actively subscribe to email-marketing communications from SIPPA, and you can opt-out at any time if you change your preference.
1.Making a Purchase
1.1 SIPPA operates this website ("we," "us," "our," "SIPPA," or "sippaworld.com"). Your use of sippaworld.com implies your adherence to these Terms and Conditions. All activities and purchases conducted on this website are subject to these Terms and Conditions, although the terms governing any specific use or purchase will be those in effect on the date of your order or specific use. Should you use or order goods after we have made any changes, you will be bound by those changes. Therefore, it is advisable to check before each use or order to ensure that you comprehend the exact Terms and Conditions applicable to your site visit or purchase. To facilitate this, we display the date of the most recent update to these Terms and Conditions, allowing you to assess whether any changes have occurred since your last order.
1.2 Upon confirmation of your order, we will confirm its acceptance. This acknowledgment will take place either immediately on the website after you have confirmed your order, or through the dispatch of a confirmation email to the email address you provided. It is at this point that the purchase contract is formalized, and we commit to supplying the goods to you in accordance with your order and the stipulated Terms and Conditions.
2. Price & Delivery Charges
2.1 Pricing: The cost of goods will be as indicated on the website when you confirm your order, with the exception of any inadvertent technical errors for which we hold no liability. If you modify your order by adding items, the prices applied will be those relevant to the new item(s) when the amended order is confirmed. Please be aware that promotions, valid for a limited period, may no longer be available for subsequently added items.
2.2 Delivery Charges: Each order may carry a delivery charge, if applicable. Any such charge will be clearly presented as a separate item on the delivery confirmation page before you finalize your order. The delivery charge is contingent upon factors including the value of your order, and the delivery address.
2.3 Shipping Address Responsibility: It is your responsibility to input the correct shipping address during the order process. In the event of an incorrect address, please notify our team within 30 minutes for prompt correction. Kindly reach out to us at info@sippaworld.com.
2.4 Incorrect Shipping Address: If an incorrect shipping address results in the parcel being returned to our return address, an additional shipping charge will be incurred to resend the parcel.
2.5 Dispatch Schedule: For orders placed before 14:00 on Monday-Friday, we will make every effort to dispatch them on the same working day. Orders submitted after 14:00 on Monday-Friday will be dispatched the following working day. All orders placed on a Saturday, Sunday, or on a bank holiday, will be dispatched on the next working day.
3. Methods of Payment
3.1 Accepted Payment Methods: Payment can be made using debit cards, credit cards, PayPal and Paytrail.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
3.2 Accepted Cards: We accept debit and credit cards listed on our website at the time your order is placed.
3.3 Payment Authorization: Authorization for payment will be sought from your card issuer when you place your order. Your card will be 'debited' with the full order amount at that time. We reserve the right to terminate our agreement with you if payment authority is declined or if there is a reasonable belief that payment may be refused at any stage.
3.4 Product Prices and Delivery Charges: All product prices listed on our website exclude delivery charges. During the checkout process, a delivery charge will be applied unless your order qualifies for free delivery.
4. Delivery
4.1 Delivery Address: Delivery will be executed to the address specified during the order process on our website. In case of an incorrect address, kindly inform our team within 30 minutes for a prompt correction. Please contact us via email at info@sippaworld.com.
4.2 Goods Inspection: In the event of incomplete, damaged, or incorrect goods, promptly notify us. We will coordinate the return of the goods, provided they are unused and in the received condition. You are entitled to receive a refund for the value (at the time of purchase) as a form of a sippaworld.com Gift card. Our liability is limited to the price of goods not delivered or incorrectly delivered, and the delivery cost.
4.3 Recipient Responsibility: If chosen to be delivered to your direct address, ensure an appropriate person is available at the delivery address on the designated day. If no one is present during the delivery attempt, our courier partner will retain the goods. Notification of delivery will be left, and you can rearrange delivery if needed.
4.4 Unforeseen Circumstances: Adverse weather conditions or unforeseen events outside our control may result in occasional late or canceled deliveries. In such cases, we will promptly contact you to reschedule the delivery. Our liability is limited to the price of undelivered goods and the delivery cost.
4.5 Delivery Conditions: We typically deliver only when an appropriate person can receive it. If you instruct us to leave a delivery unattended, we disclaim all liability for any consequences, including but not limited to theft, tampering, contamination, or changes in temperature.
4.6 Incorrect Address: If the provided address is incorrect and the courier cannot deliver the parcel, a refund will be issued, excluding shipping costs. If you wish to redeliver the parcel, an additional shipment cost to the correct address is your responsibility. This cost will be invoiced directly from SIPPA and must be paid before dispatch.
5. Defective / Faulty Goods
5.1 Quality Guarantee: We assure the high quality of our goods. It is essential to inspect the goods and promptly notify us in writing or via email of any dissatisfaction with your order. We will refund the price of goods not meeting your reasonable satisfaction or arrange the delivery of replacement goods, provided you inform us within 30 days of receiving the goods, in the form of a sippaworld.com Gift card.
5.2 Limitation of Claims: Except as outlined in clause 7.1, we will not entertain any further claims for loss related to the supply of faulty goods, whether direct, indirect, consequential, or otherwise, beyond the initial 30 days after delivery.
6. Cancelling Orders and Returns
6.1 Order Changes: Orders are dispatched promptly, and changes, including alterations to the delivery address, order cancellation, and modifications to items, cannot be made once the order is received.
6.2 Right to Reject: You have the right to reject your goods and return your order 30 days after the delivery date. The refund for your rejection will be a sippaworld.com Gift card. Notification via email is required, and returned goods must be unused and in their original condition to qualify for a full refund.
6.3 Return Cost: We will coordinate the return of cancelled goods, but the cost of returning these goods is your responsibility.
7. Liability
7.1 Limitations and Exceptions: Nothing in these Terms and Conditions will limit our liability for death or personal injury resulting from negligence, breach of contract, or breach of statutory duty. Your statutory rights are not restricted by these terms.
7.2 Force Majeure: Apart from clause 4.4, we are not considered in breach of contract or these Terms and Conditions due to any delay or failure in performance if caused by circumstances beyond our reasonable control.
7.3 Maximum Liability: Except as specified in clause 7.1, our maximum liability arising from any order under this contract is limited to the retail price of the goods and the delivery cost in the original order.
8. Privacy
8.1 Data Protection: Your privacy is paramount. The personal information you provide is treated with professionalism, care, and security. We do not sell or disclose this information to third parties for marketing unless agreed otherwise. For further details on how we handle your data, please refer to our Privacy Policy below.
8.2 Security Responsibility: Upon registration, you will set a password. You are entirely responsible for maintaining password confidentiality. Any orders placed or information given under your email address are your responsibility. Notify us immediately of any unauthorized use or security breach.
9. Customer Complaints
9.1 Addressing Concerns: In case of a mistake or complaint, please address it directly to SIPPA via email at info@sippaworld.com.
9.2 Product Quality Complaints: For quality or condition concerns about SIPPA products, address complaints directly to SIPPA via email at info@sippaworld.com. Refunds require an Order Confirmation and proof of delivery.
10. Special Offers & Promotions
10.1 Discretionary Offers: We reserve the right to offer special promotions at our discretion. The terms of such offers are subject to these Terms and Conditions.
10.2 Offer Changes: We may alter or withdraw special offers at any time without prior notice.
10.3 Offer Exclusions: Some discounts do not apply to all products. These limitations are always clarified in the information of the offer in question.
11. Jurisdiction
11.1 Governing Law: These terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of Finland and EU.
12. Marketing
12.1 Product Variations: Different factors can cause variations in product appearance, even within the same product line. These factors may include variations in color, texture, size, packaging, or other characteristics.
12.2 Product Representation: It's important to clarify that the images and videos provided are for illustrative purposes and reference only. They are intended to give customers a general idea of the product's appearance. The actual factors such as lighting conditions, camera settings, and digital editing. As a result, the appearance of the product in the image may not always perfectly match its real-life appearance. Product may differ slightly from what is depicted in the images.
12.3 Photography and Lighting: Product images displayed online or in marketing materials may be affected by lighting, angle, and other.
12.4 Illustrative purposes: Additionally, images may be edited for illustrative purposes, including color correction or enhancement, to provide customers with a clearer representation of the product. These edits may not always perfectly reflect the exact appearance of the product in real life. As such, the depicted product images should be considered illustrative and for reference purposes only.
12.4 Customer Expectations: By including this disclaimer, SIPPA aims to manage customer expectations and reduce the likelihood of dissatisfaction or misunderstandings.
13. General
13.1 Validity of Terms: Should any court of law deem any of these Terms and Conditions unlawful, invalid, or unenforceable, it will not impact the validity of the remaining Terms and Conditions. The unaffected terms will continue to be valid and enforceable to the fullest extent permitted by law.
13.2 Intellectual Property Rights: All copyright, trademarks, and other intellectual property rights in the material or content provided on this website remain the property of SIPPA or our licensors. You are authorized to use the material, data, and content solely for personal use when placing orders through sippaworld.com. Without our prior written permission, you may not copy, reproduce, publish, display, distribute, commercially exploit, use, or create derivative works from any content on the sippaworld.com website. SIPPA reserves the right to impose a fee for any unwarranted use of the data and content on its website.
13.3 Product Label Responsibility: It is your responsibility to review product labels and ensure that ingredients and nutritional contents align with your dietary or allergy restrictions.
13.4 Dietary Information Consultation: For crucial dietary information and advice, contact SIPPA directly. They will make reasonable efforts to ensure your comfort with using the products. Alternatively, consult your doctor or medical practitioner to determine if the products suit your dietary requirements and/or restrictions.
13.5 Offer Withdrawal: SIPPA may occasionally provide special discounts or offers on its products or delivery charges. SIPPA retains the right to withdraw such offers at any time, rendering them no longer applicable. Any advertising or promotion of withdrawn offers becomes void when the offer is removed from our website and database.
31.8.2024 Helsinki